Appointments are not confirmed until the required deposit has been received. Submitting a booking request does not guarantee a date or time. Requests not secured by deposit within 24 hours of approval may be released.

A 30% non-refundable deposit of the total service price is required. Deposits are applied toward the total service cost. Appointments are not confirmed until the deposit is received.

Same-day appointments are accepted only if availability allows. Clients requesting same-day appointments must DM via Instagram or text for a faster response before submitting a booking request. Full payment is required upfront and is non-refundable.

Deposits are non-refundable. Cancellations or reschedules made within 24 hours of the appointment will forfeit the deposit. No-shows will forfeit the deposit and may require full payment for future bookings. Deposits may be transferred one time to a new date if rescheduled within policy guidelines.

A 10-minute grace period is provided. Arrivals 15 minutes late will incur a $20 late fee. Arrivals 20 minutes or more late are subject to appointment cancellation. If canceled due to lateness, the deposit may be transferred to a new date one time, based on availability.

Travel appointments include a $50 flat travel fee within 15 miles, $1 per mile after 15 miles, and a $100 service minimum (not including travel fee).

Appointments outside of normal business hours (Mondays and Sundays) are available by request only and include a $50 additional fee.

New clients with loc damage, thinning, breakage, or repairs needed are required to book a consultation first before scheduling a service. All repair or reattachment services require consultation prior to booking.

No extra guests are permitted. Parents or guardians may be allowed to sit with their child on a need-based basis only. Otherwise, parents are required to wait outside during the appointment.

Any concerns regarding your service must be reported within 48 hours of your appointment. Adjustments requested within 48 hours due to stylist error may be corrected at no additional charge. Adjustment requests made after 48 hours will be subject to an adjustment fee equal to 25% of the original service price. Requests made 7 days or more after the original appointment will be considered a new service and charged accordingly.

Clients are responsible for maintaining their hair between appointments. This applies to all services including locs, braids, twists, and protective styles.

Clients must:
• Moisturize and/or oil the scalp and hair regularly
• Cleanse the scalp and hair between services when styles are worn longer than 3–4 weeks • Wear a silk or satin scarf or bonnet while sleeping
• Avoid excessive manipulation, pulling, or tension

Protective styles should not be worn longer than 6–8 weeks unless otherwise advised by the stylist. Extended wear may lead to thinning, breakage, matting, or loc damage.

ER.Hairstyles is not responsible for concerns resulting from improper or lack of maintenance, failure to protect hair while sleeping, excessive manipulation, normal wear over time, or environmental or external factors beyond stylist control.

Clients must acknowledge policies prior to submitting a booking request. Add a mandatory checkbox on the booking page: “I have read and agree to the ER.Hairstyles Policies.”